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Airport and Transfers

How do I find you at the airport?

Once you clear customs and inmigrations, walk to the main exit door. You will probably be approached by time share vendors, they offer assistance with tours and transfers, do not listen to them and just keep walking, please look for our staff in airport arrivals area they will be holding a canadatransfers sign.

What if our flight is delayed and we are not there at the designated time?

We will wait for you until the plane lands, we monitor the arrival flights.

Our flight is coming in very late. Can we still get a transfer?

Yes, our airport shuttle provider will be at the airport until the last flight arrives.

 

Do we have to book a two-way transfer [return as well]?

No, you can book a one way transfer only, but depending on the shuttle it might be that you will have to pay for a round trip.

 

We are traveling in a group. Is there a discount?

Please contact us through our group travel request to receive more detailed information for group travels.

 

I am traveling alone, do I have to pay for two people?

The charge is per vehicle, not per person. If there is 1 to 3 people on the vehicle you will pay one rate, if there is 4 to 7 people on the vehicle you will pay a different rate.

 

Do we have to share a ride with other people?

No. All our transfers are private.

 

Is there a limit on how much luggage we can take?

Yes, a maximum of two pieces per person are permitted without extra charges.

 

Do I have to pay for a baby?

Everybody counts as a Passenger due to insurance policies.

 

Do you have car seats available?

Yes, we can have car seats on board of our vehicles, company employees are not allowed to secure car seats on the vehicle, this must be done by customers due to insurance regulations.

What kind of vehicles are used?

Air conditioned vans with a capacity of six to ten persons.

 

Are the drivers experienced licensed bus-drivers?

All drivers are experienced drivers with federal permissions.

 

We are going to Cozumel. Can you take us to the ferry docks in Playa del Carmen?

Yes, our airport shuttle provider will deliver you to the ferry dock in Playa del Carmen. NOTE: If you require transfer to Playa del Carmen ferry docks select "Playa del Carmen" as your drop off location in the drop down field when booking.

 

We only wish a transfer from Cozumel to Cancun airport. Where do we get picked up?

The closest point you can be picked-up is the ferry dock in Playa del Carmen.

 

How long does it take to get to:

  • Cancun City/Hotel Zone: It all depends on traffic conditions and weather. The trip generally takes 30 to 45 minutes.

  • Playa del Carmen: 1 hour.

  • Akumal: 1 and a half hr.

  • Tulum: From Cancun to Tulum the drive is around 2 hours.